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Text message consent

Voltra payment links for car dealerships

Who sends these texts

Voltra LLC provides payment software to car dealerships. When a dealership needs to collect a payment from a customer, or send money to a customer, for a vehicle deal, the dealership can use Voltra to send the customer a secure payment link. The link can go by email, by text message, or both.

Texts come from Voltra's toll-free number, +1 (844) 957-1299, and name the dealership that sent them.

What the texts are for

Consent is verbal and is collected in person or by phone, by the dealership staff member who handles the deal. The staff member asks the customer before they send any text:

Script

"We can text you a secure link to complete this payment. Is it OK to text you at this number? Message and data rates may apply, and you can reply STOP at any time."

Example conversation:

Staff
"To finish the payment for your vehicle, we can email you a secure link, text it to you, or both. Is it OK to text you at (555) 123-4567? Message and data rates may apply, and you can reply STOP at any time to stop these texts."
Customer
"Yes, text it to me."
Staff
Ticks the consent box in Voltra, chooses "Text", and sends the link.

If the customer says no, the staff member sends the link by email only.

How consent is recorded

In Voltra, the staff member cannot send a payment link by text until they tick this box:

☐ The customer agreed to get this payment link by text message.

Voltra payment screen: the customer section with the phone number field, the Send the link via Text option, and the required checkbox reading The customer agreed to get this payment link by text message, with the script staff read to the customer shown beneath it.
The Voltra payment screen with the phone number field and the consent box.

When the box is ticked, Voltra stores, on the payment record, the phone number, the name of the staff member who confirmed consent, and the date and time. The dealership and Voltra keep this record with the payment.

Sample messages

These are the two messages Voltra sends, word for word. The amount, the dealership and the link change with the deal.

Smith Ford (via Voltra) sent you a payment request for $1,250.00. Pay securely: https://dashboard.voltra.ai/pay/… Reply STOP to opt out.
Smith Ford (via Voltra) is sending you $1,250.00. Connect your bank to receive it: https://dashboard.voltra.ai/pay/… Reply STOP to opt out.

How to stop texts, or get help

Your privacy

Voltra uses your mobile number only to send the payment link for your deal. We do not sell, rent, or share mobile numbers or text-message consent with third parties or affiliates for marketing. Read our Privacy Policy and Terms of Service.

Questions: support@voltra.ai